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FAQ

  • How long will it take for my product to ship?
    We offer FREE U.S. Shipping for orders $50 and up. We currently do not offer international shipping. Orders are shipped via USPS. EXPECTED PROCESSING TIMES: Please allow 3-5 days after your order is placed for processing and production (prior to your order shipping out). EXPECTED DELIVERY TIMES: To U.S. locations: 5-7 business days after order is placed. There are circumstances that are out of our control (natural disasters, holidays, weather, etc) that may cause shipping postponements. While most packages will arrive on time, there may be circumstances and delays that our carriers may experience. For this reason, we do not guarantee the exact delivery time. We provide tracking for every order. Tracking will be available once your product is shipped. All orders placed on the weekend and on public holiday will be processed on the next business day.
  • How far in advance should I place an order?
    We suggest at least 1-2 weeks in advance to ensure all products are in stock and allow the products to be delivered at your preferred date.
  • Do you ship internationally?
    Unfortunately, we do not offer shipping internationally at the moment.
  • What is your return policy?
    All sales are final as we take great care in making sure your products arrive in perfect condition. In the rare event, if any of your items are received damaged, please notify us within 7 days after delivery date at info@smittenblooms.com with photos of the damaged products. We will try our best to make it right! We are not responsible for any error made by the shipping carriers, including lost or stolen package once delivered by the delivery service. We are also not responsible for a delay due to force majeur. *Please note, because of the nature of the handmade touch, slight variations might appear. The type of flowers and size might vary but the style and color palette will remain the same. *
  • Do you offer custom orders?
    Yes we do, if you would like to have our arrangements personalized to the colors of your liking, please contact us directly at info@smittenblooms.com Please note that Pre-order or Custom Orders will take 1-2 weeks of processing time.
  • How long do the flowers last?
    Our arrangements are made of a mix of dried flowers and preserved flowers. Dried flowers typically last for 2 years, though slight fading of the colors might occur after 6 months. Preserved flowers last for 5-6 years and slight fading of the colors might occur after 1 year. Please store both dried and preserved flowers in room temperature, with low humidity and no direct sunlight to ensure longevity. Due to the seasonal nature of our botanical, the type of flowers/leaves shown on the website might differ from the actual received. We will try our best to maintain the color scheme and flowers/leaves of equivalent value will be used.
  • Can I include a personalized note?
    Absolutely! We provide complimentary Smitten Blooms notecards and an optional message (more or less up to 300 words) at checkout. Our notecard size is 4.25" x 5.5".
  • Can I use your images in my blog?
    Yes, we appreciate any sites or blogs that choose to feature our products! We only asked that you link back to our site. Feel free to email us at info@smittenblooms.com
  • Partner with Smitten Blooms?
    We love discovering new products! Feel free to get in touch at info@smittenblooms.com and let us know!
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